E-mail : support@smartdevices.com
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| General Questions |
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| Memory Questions |
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| Battery Questions |
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| DocuPen - ScanSoft PaperPort Software Questions |
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| Warranty & Return Policy |
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| Other Questions |
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| General Questions |
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How many scans can the DocuPen store up to?
The DocuPen handheld scanner can store up to 100 pages into memory. |
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Does the DocuPen come with free software?
Yes! Free ScanSoft PaperPort software is included with the DocuPen portable scanner package. |
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How much does it weigh?
The DocuPen handheld scanner weighs in at 1.75 ounces. |
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What is the DocuPen's scanning resolution?
The Docupen is available in 200 and 400 DPI resolution . |
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How fast can the DocuPen scan a page at?
Time taken to scan a page is 4 sec . |
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How does the DocuPen connect to my computer?
The older DocuPen handheld scanner versions had both USB and Serial cables. All subsequent versions will consist of USB cables only. |
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Is the USB cable USB 2.0 compatible?
Yes, the DocuPen handheld scanner USB cables are all subsequently USB 2.0 compatible. |
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What is recommended to get a good scan?
Place documents on clean, flat, hard surface for scanning. Ensure that rollers are facing towards you and that scans are down from the top of a document and down towards you. Place a little pressure on the rollers to ensure proper tracking. |
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I do lots of fieldwork and need the DocuPen; does the DocuPen come with a protective case?
Yes the DocuPen portable scanner comes with a protective leather case for protective purposes on the field. |
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Do I need to bring my laptop with me when I use the DocuPen?
No, the DocuPen portable scanner operates on batteries and therefore does not require a laptop which in turn makes it the ideal portable scanner. |
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When transferring data from the DocuPen to PC, how long will the download take?
The transfer rate will depend on the number of pages, typically it will take approximately 3-5 seconds per page with the USB 2.0 cable. |
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I have Windows XP and when I try installing PaperPort, I get an error message that says the software has not passed windows testing. What should I do?
The software that comes with the DocuPen handheld scanner is ScanSoft's Paperport, which is perfectly safe. Only in the later versions of Windows XP does this message appear, as the above mention software was developed before these versions of Windows XP were released. PaperPort will work well with all other Windows Editions. You may simply skip the message to continue the installation process. |
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What can be the maximum length and width of a scan?
The DocuPen handheld scanner can scan books/documents up to 36" long in one scan, but the width can only be a maximum of approximately 8". |
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PaperPort allows you to merge images together for basic needs of putting a larger document together. There are other 3rd party software available to do better merging and stitching. One suggestion would be Adobe Photoshop. |
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| Memory Questions |
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What is the memory?
RC 800 : Comes with Expandable 2 GB Memory and has inbuilt 8 MB memory.
R 700 : Comes with 4 MB memory and can still store more than 100 Pages. |
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How much memory does the DocuPen have?
The DocuPen handheld scanner consists of 2 MB worth of flash memory. |
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How many pages can the DocuPen store up to?
The 2 MB flash memory in the DocuPen handheld scanner is capable of storing up to 100 pages of 8.5 x 11 sized text based documents. |
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What type of memory is used in the DocuPen?
Flash memory is used within the DocuPen handheld scanner. |
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When the DocuPen is switched off, how long will data remain?
All scanned data in the DocuPen will remain in the flash memory, until the user decides to intentionally download or delete it from the PaperPort software included with the handheld scanner. |
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Can specific portions of the data stored in the DocuPen be removed?
No, specific portions of scanned data cannot be removed selectively from the DocuPen handheld scanner. When you clear the handheld scanner's memory bank, all data is cleared. You can selectively choose certain scanned data you want to save upon download in the Twain Penscanner Control Window before clearing the memory. |
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When I erase the memory bank how come the last scanned images are still showing up on the Twain Penscanner Control Window as thumbnails? Even when I close the programs, and shut the computer off.
The default images will remain as thumbnails till a new scan is downloaded from the DocuPen handheld scanner; this is by default with many other scanner software and Twain interfaces. They are in a temporary file. It does also allow you one last chance to save any of the images to your computer if you have forgotten to do so, and have already erased the memory bank of the DocuPen handheld scanner. |
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| Battery Questions |
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What kind of batteries are used in the DocuPen?
The DocuPen RC-800 handheld scanner uses rechargeable Lithium Ion Batteries and can also operate while connected to USB. |
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How long will the batteries last?
The DocuPen battery source will last up to approximately 200 page scans when disconnected. |
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| DocuPen - ScanSoft PaperPort Software Questions |
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What is PaperPort?
PaperPort software is a file management program that efficiently integrates with your computers existing programs for easy access and transfer. |
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I have PaperPort Version 9.0; will the DocuPen work with version 9.0?
Yes, even though The DocuPen portable scanner comes bundled free with PaperPort 8.0 SE, it will be compatible with PaperPort version 9.0 as well. |
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Can I e-mail scanned documents immediately from PaperPort?
Y! PaperPort integrates with your computer's e-mail client (Outlook Express, Microsoft Outlook, etc.) therefore you can simply select on the document you want to send and then click on the e-mail icon at the bottom of the program and an e-mail composition window will appear. |
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Can I convert my scanned documents for word processing?
Yes! PaperPort integrates with your computer's word processing programs (Microsoft Word, Notepad, Wordpad, etc.) and with a built-in OCR (Optical Character Recognition) capability, it allows for one to convert a scanned image into editable text. The original data must be printed text, as hand written information will not be easily recognized. |
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Is the DocuPen compatible with OmniPage?
Yes, the DocuPen handheld scanner is compatible with OmniPage, as it is also a software made from ScanSoft, just like PaperPort. |
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Can I use the OCR function to convert a language other than English to editable text?
The OCR will recognize the English alphabet and all languages that use the English alphabets should pose no problem unless they use characters and symbols not in the English alphabet. You may consider getting third party OCR software for the language of your choice for best results, which will be compatible with the DocuPen handheld scanner.
If your native Windows Operating System is in one of these 10 Languages; Brazilian, English, French, Italian, German, Spanish, Dutch, Danish, Norwegian, & Swedish. Then PaperPort will automatically load the version that the native Windows Program detects. This will allow you to edit in the native language as well.
Also coming in the Fall 2004 - OCR support for Asian languages including Chinese (Traditional & Simplified), Japanese, & Korean. |
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Can I flip or rotate my scanned images?
Yes, PaperPort will allow flipping and rotating of scanned images, along with other editing feature such as cropping and adding annotations. |
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If I scan intending to use the OCR (Optical Character Recognition) capability, why are the letters not recognized, or strange garbled images instead of the text?
First always scan in hi-resolution mode for optimum results, secondly remember if you capture images as well as text they must first be edited separately. You can either cut, & or paste the image or text. OCR will not recognize certain symbols, and handwritten messages. These can be cut and saved as an image file and added to you text (Word) document afterwards. |
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Also remember that very fine or detailed fonts may also not be perfectly recognized. Most all OCR programs will provide at best 90% accuracy for conversion. |
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| Warranty |
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What is the Warranty on the DocuPen?
Smart Devices provides a warranty for 3 months on the DocuPen from the date of purchase for any manufacturer's defect. Smart devices liability is limited to the repair or replacement of any product deemed to be defective by Smart devices at Smart devices discretion. |
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| Other Questions |
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Can I print directly from the Scanner?
No, the DocuPen handheld scanner currently does not have the capability to print directly your scanned images, but please feel free to sign up for our Smart devices E-newsletter for any updates to Smart devices's products. |
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